We've answered some of our most common questions below. Can't find what you're looking for? Send us a message — we're always happy to help.

FAQ

Our Jewelry

Every piece is crafted from high-grade stainless steel, then plated with 18k gold using PVD (Physical Vapor Deposition), a process that bonds the finish far more durably than standard plating, so your jewelry stays waterproof and keeps its color.

Absolutely. Every Bronji piece is built for real life. Shower in it, sleep in it, work out in it. It won't tarnish, fade, or lose its color. Our 18k gold PVD coating bonds directly to the stainless steel, making it far more durable than traditional plating.

Yes. Our stainless steel base is highly resistant to both chlorine and saltwater. Take it to the pool, the ocean, or the hot tub. No damage, no discoloration.

No. Unlike standard gold plating, our PVD finish resists tarnishing and color loss with daily wear, backed by our Lifetime Color Warranty.

Yes. All our pieces are nickel-free, lead-free, and hypoallergenic. No green marks, no irritation, just jewelry you can forget you're even wearing.

Clean with mild soap and water using a soft cloth. Store it dry, ideally in its pouch, and keep pieces from rubbing together to avoid scratches.

Each ring lists its available sizes, and you can check our Ring Size Chart for help measuring at home.

Every order arrives in a Bronji gift box, with each piece in its own protective pouch, ready to gift or keep. If you'd like items boxed separately, just let us know.

Orders & Shipping

Shipping is free, worldwide, on every order, no minimum.

We currently ship to the United States, United Kingdom, Australia, Canada, New Zealand, and most of the world.

Orders are processed within 1–3 business days, and delivery typically takes 7–15 business days from dispatch. As soon as your order ships, you'll get a confirmation email with full tracking so you can follow it the whole way.

No. All duties and taxes are fully covered by us, so there are no unexpected charges when your order arrives. What you see at checkout is what you pay, nothing more.

As soon as your order ships, we'll email you a tracking link. You can also follow it anytime on our Track Your Order page using your order number and email.

On rare occasions delivery can take a little longer than the estimated window. If your order hasn't arrived in the expected time, email us at support@bronji.com and we'll look into it right away. If a parcel is ever lost, we'll send a replacement free of charge.

Order Help

We process orders quickly so they reach you fast, which means there's only a short window to make changes. If you need to amend or cancel, email us at support@bronji.com as soon as possible and we'll do our best, though once an order has shipped we may not be able to change it.

Contact us at support@bronji.com as soon as you can with your correct address. We'll update it if your order hasn't shipped yet. Once a parcel is on its way, we're unable to change the delivery address.

Usually, yes. Occasionally an order is split into more than one parcel so each piece reaches you as quickly as possible. If that happens, you'll receive separate tracking for each package. Don't worry if everything doesn't arrive at once. The rest is on its way.

We're so sorry to hear that. Every order ships in protective packaging, but in the rare case something arrives damaged, email us at support@bronji.com with a photo and we'll send a replacement free of charge.

Returns & Warranty

We want you to love what you wear. If something isn't right, we offer 30-day returns from the day you receive your order. Just email us at support@bronji.com and we'll take care of it, no hassle.

Every order automatically comes with our Lifetime Color Warranty, no registration needed. If your piece ever tarnishes or fades, we send you a brand new replacement. That's our promise.

What you see is what you get. Our photos reflect the true colors, size, and finish of each piece. No surprises. And if anything ever feels off, our 30-day return policy has you covered.

Your privacy matters to us. All payment and personal details are encrypted during transmission using SSL technology, so your information stays protected every step of the way.

Email us anytime at support@bronji.com and we'll get back to you within 24 hours.

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    Free Shipping

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    Water & Sweat Proof

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    Lifetime Warranty

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    Safe for Sensitive Skin