Shipping Policy
Free Worldwide Shipping
Every Bronji order ships free worldwide. No minimum order, no hidden fees. Customs duties and taxes are fully covered.
Delivery Time Estimates
- Europe: 5–10 business days
- United Kingdom: 5–10 business days
- United States: 7–12 business days
- Canada: 7–14 business days
- Australia: 8–15 business days
- Rest of the world: 10–15 business days
Important Notes
- All orders are dispatched within 1–3 business days of being placed
- Delivery times depend on the courier and cannot be guaranteed due to busy periods, weather, or traffic conditions
- Deliveries to remote locations may take longer
- We do not offer express shipping at this time
- We are not responsible for address errors entered at checkout
Order & Shipping Process
You'll receive an order confirmation email immediately after purchase. Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.
Order statuses appear as: Ordered → In Process → Order Ready → In Transit → Out for Delivery → Delivered
If you didn't receive your confirmation email, please check your spam folder or contact us at support@bronji.com with your full name and shipping address.
Order Cancellations & Changes
Our team processes orders quickly. If you need to make changes to your shipping address, please contact us immediately at support@bronji.com. We cannot guarantee changes once an order has been dispatched.
Late & Lost Orders
If your order hasn't arrived within the estimated timeframe, please first check that your shipping address was entered correctly. If your order has not arrived after 30 days, contact us at support@bronji.com and we will assist you right away.
If your order is marked as delivered but you haven't received it, we recommend checking around your delivery location and with neighbors. Allow three business days for any updates, then contact us within 7 business days at support@bronji.com.
Missing or Incorrect Items
If your order arrived with missing or incorrect items, please contact us at support@bronji.com within three business days of delivery with your order number, photos of the items received, and your shipping label.
Lifetime Color Warranty
We stand behind the quality of every Bronji piece. If you experience a significant gold or silver color issue at any time, you may submit a warranty claim. Once approved, you are eligible for a free replacement.
Coverage includes significant gold or silver color issues. Does not include lost jewelry, normal wear and tear, scratches, or damage from misuse or improper storage.
To submit a claim, contact us at support@bronji.com with your order number, current shipping address, which item is affected, a description of the issue, and photographic evidence.
Faulty Item Warranty
If you receive a faulty item or your jewelry breaks due to a manufacturing defect, you have 90 days from delivery to submit a claim. Once approved, you are eligible for a free replacement or store credit.
To submit a claim, contact us at support@bronji.com with your order number, current shipping address, which item is affected, a description of the issue, and photographic evidence.