Refund Policy

30-Day Return Window

You can return items purchased from bronji.com for a refund or store credit within 30 days of the delivery date. All returns must be approved before sending items back.

Condition of Returns

To qualify for a return, items must be unused and in the same condition as received, with original packaging included. Items showing signs of wear, damage from misuse, or missing packaging will not be accepted.

Return Shipping Cost

We do not cover the cost of return shipping. You are responsible for return shipping costs and must provide a tracking number as proof of return.

Refunds

Upon a successful return, a refund will be processed to your original payment method within 2–7 business days. Refunds will be calculated according to any promotional discount applied to the original order.

Exchanges

We offer store credit for exchanges. After a successful return, you'll receive a personalized store credit code. All exchanges are final sale and cannot be combined with other discount codes.

Gift Exchanges

Gifted items are non-refundable and can only be exchanged for store credit. Gift cards are non-refundable and cannot be canceled.

Final Sale Items

The following items are final sale and cannot be returned, refunded, or exchanged:

• Customizable and made-to-order items once an order is placed
• Free promotional or mystery items

Promotion Terms

• Bundles returned together: Full refund or store credit for the entire bundle
• Bundles returned separately: Proportionate refund based on the individual item's price
• Buy 2 Get 1 Free (returned together): Full refund or store credit for the entire set
• Buy 2 Get 1 Free (returned separately): 80% refund based on the full value of each item after applying the promotion
• Free mystery items: Cannot be returned or exchanged

Start a Return

If you'd like to initiate a return or exchange, contact us at support@bronji.com with:

• Your order number
• The item(s) you'd like to return or exchange

If you're exchanging a gift, please provide the gift recipient's full name, email, order number, shipping address, or phone number so we can locate the order.

If your return concerns a product issue, please let us know and we'll follow a different path to resolve it quickly.